General Information
- Who we are. TKD Lingerie is the online entity of Medmode FZCO. Medmode FZCO is registered in the JAFZA Freezone, under trade license number 148564. The following terms and conditions will apply between you and Medmode FZCO when you buy from TKD Lingerie.
- How to contact us. You can email our team on customerservice@tkdlingerie.com. Our customer service team is available 8am to 5pm, UAE time Sunday to Thursday.
- By using/buying from TKD Lingerie you are agreeing to the terms and conditions and are bound by them. If you do not agree with these terms and conditions set below, please do not use or access the site.
- The details and terms set out in the FAQ, Return Policy, Shipping terms and all other information pages are deemed to be a part of the terms and conditions and are binding.
- Each provision of the Terms and Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
- Unless you have a previous written agreement with TKD Lingerie, all items sold are for personal use only and not or resale. As items are sold for domestic use only, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from TKD Lingerie
- You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
- You agree that all the details provided by you for the purpose of ordering or purchasing items are your own and are accurate, current and complete in all respects: and the credit or debit card or PayPal account you are using is your own and there are sufficient funds in your cards/account to cover payment of the product(s) ordered.
- During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from TKD Lingerie under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to inform Medmode FZCO as soon as possible.
- Email is the primary form of communication between you and TKD Lingerie However, we, www.TKD Lingerie.com, will not ask you to divulge any financial information nor will we ask you for your account password through email communication.
- You should not send any information or material that you consider to be confidential or proprietary, to www.TKDLingerie.com or any other person, through this Site. Any information or material sent to www.TKDLingerie.com at, or through this Site, is deemed to be not confidential. You are deemed to grant to TKD Lingerie an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute all materials or information sent by you to or through this Site. www.TKDLingerie.com is free to use any ideas, concepts, know-how or techniques that you send TKD Lingerie, for any purpose. However, any financial or personal information that you provide for purchase/registration is completely governed by confidentiality and will not be reproduced unless there is a specific instruction by a court of law.
- TKD Lingerie, reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if: you fail to make payment to us when due, if you breach any of our terms and conditions, if when requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity, we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on TKD Lingerie. If we determine, in our sole discretion, that you engaged in prohibited activities or were not respectful of other users, we may deny you access to this Site or social media channels on a temporary or permanent basis and any decision to do so is final.
- You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our employees/Directors/suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
Ordering
- When placing an order, you agree that any and all information given is accurate and complete.
- All orders are subject to acceptance and product availability. We reserve the right to cancel an order at any point and issue a refund.
- Availability information for products is listed on each individual product description. In the rare event of a product being out of stock, TKD Lingerie will contact you to resolve the issue and offer alternative options or a refund
- All prices listed on TKD Lingerie are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time.
- No contract for the sale of any product will exist between you and TKD Lingerie until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email
- This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times. If you have provided incorrect details, TKD Lingerie is not responsible for problems with the delivery. Shipping charges will not be refunded.
- You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
- If your order has not been accepted, you will receive an email from us telling you the reasons why.
- Discount vouchers, codes and offers cannot be used on sale products.
Delivery Terms
- All delivery terms mentioned are on a best effort basis and we will aim to keep to them as much as possible and we accept no liability for delays. International delivery (if applicable) times mentioned are indicative only.
- For international deliveries, you will be responsible for any import and customs charges levied.
- Items delivered internationally may be subjected to cross border and customs inspections.
- Click & Collect collection times. If you have asked to collect the products from us, you can collect them from the TKD Lingerie shop chosen during the order process at any time during that shop’s opening times. Our shop opening hours are available on our website.
- If you do not collect your order from us. If you chose Click & Collect during the order process and you do not collect the products from us within 10 days of our email to you to tell you your order is in store, we will courier the product to you at the billing address we have registered for you and we will charge you a delivery cost. If, despite our reasonable efforts, we are unable to arrange delivery we may end the contract.
- If you choose to pay by credit card, please note that all purchases are subject to authorization and validation checks by your Bank/card issuer. If your issuer refuses authorization of payment, we are not responsible for delays or non-delivery of your item. We will however contact you on a best effort basis to provide you with an alternative option of cash on delivery.
- Please ensure that you keep your credit card information secure and follow the steps provided on our gateway scrupulously. TKD Lingerie will not be responsible for any misuse of credit card information if appropriate safety precautions on and off the gateway are not taken.
- Please note that TKD Lingerie DOES NOT store your credit card information nor do we have access to it.
Boost – Loyalty Rewards Terms & Conditions
- General
- Boost is free of charge to join.
- Once enrolled, TKD Lingerie will award members one point per qualifying item* purchased and kept within 12 months of the 1st qualifying purchase†. Once relevant points have been collected, members will be sent an email notification in 15 days provided that no items are returned.
- Members have 12 months to reach the allocation point thresholds. The 12-month countdown will start from the date of joining. If not all points are used within the 12 month period, all the remaining points will expire from the member’s account and the balance reset to zero. Once relevant points have been awarded, members will be sent an email notification in 15 days provided that no items are returned. All returns will be deducted from points balance.
- Once reached and unlocked the relevant points will be deducted from the member’s Boost Point total. There is no limit to the amount of points or vouchers members can earn (through purchases).
- Only items* purchased in AED will qualify for points.
- It is TKD Lingerie’s intention to run Boost for the foreseeable future. However, TKD Lingerie reserves the right to suspend, postpone or cease operation of the scheme at any time. In the event of such a suspension, postponement or cessation, no compensation or recompense whatsoever will be due to members of the scheme. We will endeavour to give one month’s notice of any suspension, postponement or cessation of the scheme to current scheme members.
- Boost Sports January Offer 2024
– Doubling Boost points are only valid on selected full-priced sports bras.
– If the item is returned, the Boost points will be deducted.
– 75 dhs off leggings are only valid when a full-priced sports bra from the selected range is bought.
– All items should be returned in case of refund - All communications to members about the scheme will be sent by email and/or WhatsApp. It is a requirement of enrolling onto the scheme that you provide TKD Lingerie with your email address so that we can communicate with you about the scheme. Also, by signing up to the scheme you will be signed up to receive our email communications. If you would no longer like to receive TKD Lingerie emails and unsubscribe you will be automatically unsubscribed from the Boost loyalty program. Your email address will be used in accordance with our privacy policy and will not be passed to any third parties.
- TKD Lingerie reserves the right to refuse membership, to withdraw membership from individual members and to close the scheme to new members at any time.
- Boost is not open to TKD Lingerie employees who purchase qualifying items.
- TKD Lingerie reserves the right to change the terms and conditions of the scheme at any time. For up to date terms and conditions, scheme members should refer to this page, where the current terms and conditions will always be shown. A scheme member will be deemed to have accepted any changes or variations by their continued enrolment in the scheme.
- Members may leave the scheme at any time – please email us on enquiries@tkdlingerie.com. On leaving the scheme all points collected will be lost.
- Collecting Points
- One point will be awarded for every 15 AED spent on items* purchased and kept after the date of joining the scheme.
- *Qualifying items – Bras, sports bras, sleep bras, swimsuits, bikinis, tankinis, vest tops with built in bras, and cup-sized nightwear. Briefs, thongs, shorts, beachwear, shapewear, non cup-sized nightwear, accessories and leggings are excluded.
- Any item* which is returned for a refund, for which points have been awarded, will be deducted from your points total.
- To qualify to collect points, items* must be purchased on your own customer account.
- Items* purchased in all channels (shops, online or live chat) will qualify for collecting points.
- You can also earn additional points from time to time. To keep up to date with any opportunities to earn additional points and requirements, check out our Boost rewards page. (insert link) The action of donating gently used bras points are earned for the action of donating. Points are not allocated on per piece donated. Maximum points that can be earned from the action of donating gently used bras is 30 points in a 12-month period per customer. Points will be rewarded for verified product reviews whereas the customer has bought the item either online, in-store or via live chat at TKD Lingerie and has been within the 12-month countdown.
- Points have no cash value and will be expired if reward level has not been reached within the 12-month countdown, the scheme ends, or if you request to close your Boost membership.
- The 12-month countdown will start from the date of joining. For example, if you join on 15 October 2023 then your points will expire on 14 October 2024.
- Points are personal to the member and cannot be transferred to another person’s account.
- TKD Lingerie may withdraw the loyalty points awarded to a member in the event that the member incurs debts with TKD Lingerie.
- Voucher Redemption
- Once relevant points have been collected, members will be sent an email notification in 15 days pending no items are returned. The member can elect to unlock the said reward and has 6 months from the date of unlocking to redeem the reward.
- The Boost reward can be redeemed in store, online, live chat or by email through our customer services team.
- If you need to return an item purchased with the Boost Reward, we will (at your request) either exchange it for an alternative item. If item is exchanged, the customer will be required to pay the difference if applicable. If item is returned by courier, Courier returns charges will apply. Normal TKD Lingerie terms and conditions relating to returns and exchanges apply.
- Boost Rewards cannot be exchanged for cash.
- Boost rewards will expire 6 months from the date of unlocking. This will be detailed on the reward email.
- When redeeming your Boost reward, the voucher amount will be deducted from your order total. Full reward value must be used at time of redemption.
- Only one voucher can be redeemed per transaction.
- Boost reward can only be redeemed on full priced on bras, swimsuits, bikinis, tankinis, sports bras and cup-sized nightwear.
- Current post and packing charges will be applied if your item purchased with the Boost Reward is ordered in-store, online or via live chat.
- How to redeem your Boost Reward:
- Boost rewards can be redeemed in-store, online, via Live Chat or by email through our customer services team:
- In-store: Find your nearest shop here. Just show your reward code to a member of the team at the till.
- Online: Email enquiries@tkdlingerie.com, or Chat to us via Live Chat and let us know what item, size and colour you would like to order, your reward code and where you would like us to post your order to. Please include a contact telephone number in your email, as we may need to contact you to process your order.
Promotions & Offers
- We will from time to time offer promotions, offers and/or promotion codes on our products and services.
- To redeem a promotion code/ promotion/ offer, enter the code when prompted during the checkout process and click Apply. Providing your purchase meets with the promotion code/ promotion/ offer requirements your discount will be applied.
- To redeem a promotion code/ promotion/ offer, in-store please share the code to the sales assistant at the checkout. Providing your purchase meets with the promotion code/ promotion/ offer requirements your discount will be applied.
- Promotion code/ Promotion/ Offer cannot be used against orders for gift cards.
- Promotion code/ Promotion/ Offer are only valid for a limited time and may be withdrawn at any time and without notice.
- Only one Promotion code/ Promotion/ Offer may be used per order.
- In the event of part of the order being returned, the value of the discount given will be deducted from the refund amount if the order does not meet original Promotion code/ Promotion/ Offer requirement.
- 3 For 2 June 2024 Promotion. Exclusions: Maison Lejaby Shapewear, Maison Lejaby Full Priced items, Watermelon Nightwear Collection, Accessories, Desert Totes, Beachwear, Beach hats, Footwear, Silk Philosophy, Sahara and Jessica Lily.
- Double the bras, Double the Fun Terms & Conditions:• Buy 2 full priced bras or 2 full priced packs from the teen collection and get 25% off the mum’s bra.
• Incase of refund or exchange all items need to be returned and original full price will apply.
Disclaimer
- We reserve the right to change any details listed on the website including but not restricted to, information, product specifications, prices, services offered at any time with no prior notice. We accept no liability for errors or omissions in the content of the website.
- Every effort has been made to ensure that we provide you with accurate product images. However, due to factors such as internet browsers and monitor colour contrasts, etc., there may sometimes be a variance between the image and the product and we are not responsible or liable for this difference. The respective manufacturers of the relevant products have provided product information of products on sale in this Site as well. Product information and illustrations are published with the permission of the relevant manufacturer and/or owner of that product.
- All prices are non-negotiable. We reserve the right to change the prices at any time without any notice. If an error is discovered in the price of the product you have ordered, we will notify you immediately. You can then get a full refund and reorder with the correct price as a separate transaction. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.
- We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
- While we have made every effort to ensure that you have a pleasant e-shopping experience, we are not responsible if the website does not meet your requirements. We make no claim that it will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
- All product warranties will be upheld as long as the warranty form is submitted within the stipulated time limit. Please note that the damaged product will need to be sent back to source to be fixed and any courier charges will have to be borne by you. TKD Lingerie, will not accept any liability for the same and our role will be entirely mediatory.
Intellectual Property Rights
- All rights to the content of the Service belong to www.TKDLingerie.com. All material on the website (such as texts, pictures, logos, trademarks and other protected material) is the property of TKD Lingerie or its Group companies. Copying or use of the material is forbidden without the consent of TKD Lingerie.
Copyright
- You agree that TKD Lingerie, (or its affiliates, as the case may be) is the owner or the licensee of all intellectual property rights in the Website, and the Website itself is a collective work and/or compilation solely owned by www.TKD Lingerie.com, You may not copy, distribute, reproduce, sell, lease, assign, rent, sublicense, print, publish, encumber, modify or create derivative of, any aspect of the Website or any Content. The brand names TKD, TKD Lingerie, the logo and all related trademarks are owned by and are the property of Medmode FZCO. You may not alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this Site which can be accessed through this Site; or use or apply, for commercial purposes any material or information on this Site, without the prior written consent of www.TKDLingerie.com. All trademarks, brands and names appearing on this Site are the property of their respective owners. Nothing contained on this Site should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on the Site without the express written permission of TKDLingerie.com
Links and Third Party Representation on this Website
- TKD Lingerie, may have links that will take you to third party websites. We are not responsible for any material displayed on these websites. The links are an added service to our customers and we have no control over the content, information. We do not review the other website content for accuracy. We are not responsible for any losses you may incur as a result of your transactions with these third party websites. You must take your own precautions to ensure that any Other Websites that you access by link from this Site is free from viruses, worms, Trojan horses and other material of a destructive nature.
Third Party Representation
- TKD Lingerie welcomes third party communication through certain parts of the website. We do however, not monitor or review this information and are under no obligation to fulfil any promises made by people other than www.TKD Lingerie.com on the website. All opinions expressed are of the individuals only and do not represent the views or opinions of www.TKD Lingerie.com in anyway. TKD Lingerie does not accept any liability for ideas expressed by third parties on the website.