HOW MUCH TIME DO I HAVE TO RETURN ITEMS?
- Please return the item(s) to us within 14 days of receipt, unworn and with all of the tags intact. We cannot accept any items for a return if we receive them after the 14 days.
WHAT IF I HAVE REMOVED THE TAGS OR HAVE WASHED THE ITEM?
- We are afraid that any items returned to us without the tags intact, will not be refunded or exchanged unless they are deemed to have a manufacturer’s fault.
- All items that you wish to return to us must be in their original condition and must be unworn and unwashed.
CAN I RETURN MATCHING BOTTOMS?
- Briefs, thongs, swimwear bottoms, and shapewear etc. must be tried on over your own underwear. We reserve the right to refuse returns if the item(s) are in a non-saleable condition, or damaged. In the interests of hygiene, we will refuse returns, where no caution has been taken to protect the item.
- Please return your purchase in its original packaging, with all the parts and any free items, and your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning them.
WHAT IF THE ITEM RETURNED WAS PART OF AN OFFER?
- If any or all the products that were originally part of an order placed using a coupon or offer is returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
- There may be additional charges for locations deemed an “out of service” area by the courier company. If your address is deemed to be in one of these areas, we will contact you to either have you order delivered to another address or to pay the charges requested by the courier.
HOW DO I RETURN AN ITEM PURCHASED IN YOUR ABU DHABI OR DUBAI BOUTIQUE?
- For purchases made within our boutiques, please return any items directly to the boutique in which purchased. We are unable to accept returns via any other channel.
HOW DO I RETURN AN ITEM PURCHASED ONLINE?
- For UAE based customers who purchased online an easy returns service is available. Kindly click here and complete the returns form. Once the form has been received, we will process the return and arrange courier collection. Refunds will be processed as detailed below, minus a 25dhs return fee. Alternatively, items may also be returned to TKD Lingerie boutiques in Dubai and Abu Dhabi
- Refunds for online purchases will not be made in store, however we are able to exchange an item for you. Please refer to the refund section below for details of the refund procedure for online purchases.
- For International Customers please complete the online returns form and, once you receive a returns authorisation from us, please return item(s) via courier delivery to:
- RETURNED GOODS
- Customer Service,
- TKD Lingerie,
- Town Centre Jumeirah Mall,
- Beach Road, Jumeirah 1,
- UNITED ARAB EMIRATES
- 00971 (0)43856353
DO YOU EVER OFFER FREE RETURNS?
- TKD Lingerie may on occasion make various shipping offers to our customers. Various offers could be introduced for a limited span of time that might enable free return of goods, subject to the fulfilment of the terms and conditions attached to the offer. Please note that TKD Lingerie reserves the right to rescind these offers without prior notice.
- If an offer of free returns was running at time of purchase please contact email@example.com to arrange collection of items.
- Until 15 September 2020, we are running an offer for free returns within the UAE for orders over 300dhs.
HOW DO I RECEIVE A REFUND FOR ITEMS PURCHASED IN YOUR BOUTIQUES?
- For items purchased within our boutiques, we will exchange your item(s) or refund the amount as credit to your TKD Lingerie customer account to be used against future orders. This credit is valid for 12 months from the date the items were returned.
CAN I RECEIVE A REFUND FOR ITEMS PURCHASED ONLINE?
- The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications. The mode of refund will depend on the mode of payment used at the time of placing the order.
- • If the payment mode was Cash on Delivery, we will refund the amount as credit to your TKD Lingerie customer account to be used against future orders. This credit is valid for 12 months from the date the items were returned. Please email firstname.lastname@example.org with the style you wish to order to redeem your credit.
- • Shipping charges and any other charges will not be refunded.
- • For payments made by credit cards the refund will be made back to the card used.
- • In cases where the pick-up is refused or product is not returned and the money has been refunded to you already, TKD Lingerie/Medmode FZCO holds the right conduct legal proceedings.
- In the rare event that your item becomes faulty, you will have 60 days from date of purchase to return the item for an exchange. In the event that we are unable to exchange the item a refund will be made. There are clear manufacturer guidelines when it comes to washing your items, all bras and swimwear must be hand washed and not machine-washed or tumble dried. If the items are hand washed and become faulty we will accept these for an exchange, if it is obvious that the item(s) have been washed in the machine we will refuse these items. Shipping charges and any other charges will not be refunded.
- For instore purchases, please return your faulty item directly to the boutique at which you purchased. We are unable to accept returns via any other channel.
- For online purchases, please contact email@example.com with a photo of the faulty item so that we advise how to return the item.
- The exchange or refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications.